100% Customer Satisfaction Guaranteed!
If you are not completely satisfied with your order, you may return it within within 15 days of receipt.
Merchandise Return Policy
Items can be returned within 15 days of receipt. When returning an item, please include the original invoice or a copy of the invoice, with the item number of each piece of merchandise being returned noted on the invoice, and the reason for the return on the back of the invoice and include it with your return package. If you do not have the invoice, put your name and address on a note with the package. Please be sure to indicate whether a replacement, exchange, credit, or refund is desired. Insure the package with the U.S. Postal Service or the carrier of your choice. Take into account when choosing a carrier, that we will not accept a package COD. You will be responsible for any return shipping charges and insurance unless we shipped the wrong things and we are exchanging it for the right items and in that case we will take care of getting the items sent back to us. Refunds will only be for the amount of the merchandise returned.
Send returns to:
New Creation Wear
c/o Pegasus Web
129 Minnie Fallaw Rd.
Lexington, SC 29073-8226
Strictly Animals gladly accepts VISA, Mastercard, American Express and Discover. Checks drawn on U.S. banks and money orders in U.S. funds are always welcome. All pieces are shipped UPS or USPS with insurance as soon as payment is received. Buyer pays shipping charges.
We will notify you via email within 48 hours of placing your order if an item is temporarily out of stock. We will then give you an estimation of when the item will be shipped.
Call our customer service department at 803-755-1141 Monday through Friday from 8 a.m. to 4 p.m. Eastern Time.